1 General information
The following privacy statement provides an overview of what personal data we (Andermatt Group AG, Andermatt Biocontrol Suisse AG, Andermatt Service AG; Andermatt Biovet AG, Andermatt Biogarten AG) process and to what extent we do so. Personal data is any data with which you can be personally identified. We comply with the applicable data protection regulations when processing your personal data.
2 Contact details of the responsible entity
Andermatt Group AG
Phone: +41 62 552 40 00
Andermatt Biocontrol Suisse AG
Phone: +41 62 917 50 05
Andermatt Biogarten AG
Phone: +41 62 917 50 00
Andermatt Service AG
Phone: +41 62 552 27 27
Andermatt Biovet AG
Phone: +41 62 917 51 10
Andermatt Biovet GmbH
Phone: +41 62 917 51 10
If you have any questions or concerns regarding data protection, please contact our data protection officer: firstname.lastname@example.org
3 Data processing
Processing of customer and contract data
We collect, process and use personal data only to the extent that it is necessary for the establishment and execution of the contractual relationship with you. This involves the following categories of personal data: Personal master data (Surname, first name), communication data (e.g. telephone, e-mail), customer history, contract billing and payment data, information data (from third parties, e.g. credit agencies, or from public directories) and behavioral data (purchased products). This is done on the basis of Art. 6 para. 1 lit. b DSGVO, if applicable. The collected customer data will be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
4 Data processing on our website
4.1 How do we collect your data?
On the one hand, your data is collected by you providing it to us. This can be, for example, data that you enter in a contact form or in a customer account: surname, first name, e-mail address, telephone number, etc. Other data is collected automatically by our IT systems when you visit the website: IP address. This is mainly technical data (e.g. Internet browser, operating system or time of page view). These data are collected automatically as soon as you enter our website.
4.2 What do we use your data for?
Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.
4.3 Contact form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there (surname, first name, e-mail address, telephone number), will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. The processing of the data entered in the contact form is thus based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO, where applicable). You can revoke this consent at any time. For this purpose, a formless communication by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
In order to fulfill the contract, we process the following personal data when you order something from us in the webshop: Surname, first name, address, e-mail address, date of birth, place of residence (mailing address). This is done on the basis of Art. 6 para. 1 lit. b DSGVO, if applicable.
4.5 Google Analytics
5 Transfer of personal data
All data is stored on one of our servers in Switzerland. Your personal data may be passed on to our group companies as well as to external service providers for the purpose of fulfilling contracts. In the process, data is also transferred to the EU (Germany, Ireland and the Netherlands). We select our service providers carefully and ensure contractually that they only process your data as we would be permitted to do so.
6 Automated decision making and profiling
We do not use automated decision-making or profiling (Art. 22 DSGVO if applicable) to establish or carry out our business relationships.
7 Retention period and deletion of personal data
Your personal data will remain with us until you request its removal, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your inquiry). Mandatory legal provisions - in particular retention periods - remain unaffected. After expiration of the retention period, the personal data will be deleted or anonymized.
8 Data subject rights
8.1 Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible.
8.2 Information, blocking, deletion and correction
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in section 2.
8.3 Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. To do this, you can contact us at any time at the address given in Section 2.
8.4 Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke your consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
8.5 Right to object to data collection
If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is associated with such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct advertising (objection pursuant to Art. 21 (2) DSGVO, if applicable).
8.6 Right to complain to the competent supervisory authority.
In the event of violations of the DPA or, if applicable, the GDPR, the data subjects have a right of appeal to the competent supervisory authority. The right of appeal is without prejudice to other administrative or judicial remedies.